You can count on us for excellence, expertise, responsiveness, and confidentiality in all our services. Our team works with you until you are completely satisfied with every aspect of our service. If we don’t deliver, we will not charge you, no questions asked.
The no-questions-asked guarantee
All our services are designed to make sure that your valuable work gets the recognition it deserves. So, this is our commitment to you:
If you're not satisfied, we're not satisfied
We promise that every document edited or translated by us will be of internationally accepted quality standards. Our quality guarantee ensures that no document is rejected on grounds of poor language or imperfect presentation. If for some reason you are not delighted with the quality, we will rework your document until you are satisfied, no questions asked.
Delivery guarantee
We respect your time
We know how important your time is and we are proud of always meeting our deadlines. If your assignment is delayed by even one second, we promise to refund your full fee, no questions asked.
How to use the no-questions-asked guarantee
Contact us and briefly explain the reasons for your dissatisfaction. We will respond to you within one business day.
Frequently asked questions
QA. I have made some changes to my paper after you edited it. Is the quality guarantee still valid?
If you have made significant changes to your paper after we have edited (e.g., you have introduced new content or rejected our changes), the Royallite editing services quality guarantee may not be fully applicable
If you are unsure, please write to our customer care team, info@royalliteglobal.com. our team will provide you with an accurate assessment.
QA. I used your editing service but it received a negative comment on language from the journal. What should i do?
If you receive a negative comment from a journal, email us and we will thoroughly review the feedback and get back to you with our assessment. Such a scenario may arise if you make significant changes to your manuscript after it has been edited by us and does not resubmit it to us for another round of checking. Therefore we would recommend that you get any revisions to your document checked before submitting your manuscript to the journal.